Branch Manager

Job Descriptions

• Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.
• Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable.
• Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRM on obtaining comprehensive product updates that is exclusive to our affluent customers
• Supporting sales approvals & escalation of complaints/issues.
• To lead, plan and manage the team’s sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency.
• Responsible to oversee the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity.
• Provide regular coaching and follow up to uplift performance in sales
• To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs.
• Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement.
• Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth.
• Conducting meetings / briefings to cascade information on Bank’s procedural changes for sales matters on a timely basis.
• To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers’ expectations.

Job Requirements

• Degree in banking and finance, accounting or business administration
• Minimum 8 years banking experience, with minimum 3-5 years working in an RM role and experience in branch banking with exposure in sales and service aspects
• Exhibits leadership and management skills that inspires high performance from staff
• Customer-oriented approach in Problem Solving/Decision Making/Analytical Thinking