Assistant Vice President, System Support - Group Central Operations

System Support

• Support the day to day ARBS Host and BDS system operations issue in branch and head office
• Act as a business consultant from system point of view for any new product launching and CR
• Review system process flow ie interface file between multiple application, automation of manual Process.
• Review CR/ prepare RFP, Develop URS, prepare Test Scipt and perform UAT based on Biz user requirement
• Liaise with GIS and vendor on system related issue
• Draft the system guide for new system enhancement
• Participate in project management
• Support Live testing DR, BCP
• Oversees and Lead System Support team member, including System and Application training.

Process & Compliances

• Review processes - automation & centralisation
• Assist Head of Department to develop SPI and update SOP for branch and own Department
• Standardize respond  or query format , communicate to all Line of Business in sending e-instruction etc
• Review new guideline, address gap indentified with the respective departments in group operations
• Coordinate and implement new guideline require by regulatory body timely
• Conduct regular briefing /training to UAT testers to ensure the Host system UAT testing cover from end to end.