Manager, Business Governance & Operational Excellence

Key Responsibilities

• Develop, review, and maintain operational policies, SOPs, and end‑to‑end process documentation covering both loan and non‑loan activities.
• Ensure alignment with regulatory requirements, risk standards, and internal control frameworks.
• Conduct process reviews to identify gaps, inefficiencies, and required enhancements.
• Provide advisory support to business units on policy interpretation and operational feasibility.
• Provide overarching governance oversight across loan, deposit, and other operational processes.
• Review adherence to mandates, delegated authorities, and governance standards.
• Evaluate exception cases, documentation quality, compliance gaps, and high‑risk operational issues.
• Strengthen governance practices across business units and ensure alignment with internal frameworks and regulatory requirements.
• Conduct independent QA reviews to assess accuracy, completeness, and compliance of both loan and non‑loan processing.
• Identify recurring issues, thematic gaps, and control weaknesses.
• Provide structured insights and recommendations for corrective actions and continuous improvement.
• Validate adherence to documented procedures and control frameworks across teams.

Job Requirement

• Having at least 3-4 years of relevant experience, preferably in banking industry 
• Strong capability in drafting, reviewing, and maintaining policies, SOPs, guidelines, and control documents.
• Understands operational risk principles, incident reporting, audit requirements, and risk mitigation.
• Makes sound, justified recommendations based on data, risk assessment, and operational feasibility.
• Builds effective relationships with stakeholders.
• Facilitates discussions and aligns diverse stakeholders.
• Communicates clearly in both written and verbal formats.
• Able to simplify complex policy or regulatory topics for operational teams.
• Experience in Business Governance, BCM, Operational Risk, Audit, or related fields.
• Hands-on involvement in BIA/BCP exercises or crisis management events.
• Experience working with cross-functional teams (technology, operations, compliance).
• Exposure to audit/regulatory reviews and responding to findings.
• Background in process improvement or operational excellence will be an advantage.
• Experience with governance tools (GRC systems, BCM tools, ITSM platforms).