Manager, Centralised Processing Centre

JOB PURPOSE : 

• Monitoring the CRM Flow & CRM Maintenances
• Monitoring and checking RPA Maintenances/Host Maintenances  
• Attending query emails
• BPPS Approver/AOB Approver
• Close eKYC Account/Close CRR Account
• SI reminder
• EOD BPPS report/CPC collection account Checker
• Unfreeze Account/Freeze Account
• Inward Return entries posting
• Outward Return/ICC/OCC entries posting
• BPPS posting
• Processing Payrolls
• CTR Report/Staff Exit List/unpledged FD maintenance checking
• Close CRR Account/ CRR Refund   
• Process KWAP Pension payment
• BDS overriding/BDS vouchers signing  
• Yearly UMA reporting submission

KEY RESPONSIBILIES 

• Assist in leading the team and provide guidance and support when needed
• Ensure the RPA processes are attended within the TAT and check it
• Ensure the accuracy of updating/maintaining the customer’s information
• Response to Contact Centre/CCU/branches’ enquiries ensuring all are resolved timely and accurately