Manager, Forex Fulfillment

Job Responsibilities:

• Overseeing the FX performance and Run Rate for Group SME, Commercial & Transaction Banking (GSMECTB) & Group Corporate Banking.
• Collaborate with relevant Stakeholders to develop business plans and strategies to:-
  • Acquire new to bank customers
  • Manage internal and external campaigns
  • Boost FX volume and revenue.
• Educate and coach Sales Team on updated BNM FENP guidelines (if any) and FX Treasury Products (if any) via refresher course.
• Act as a link bridge between GSMECTB & Group Corporate Sales and GFM FX Team by providing analysis to identify potential growth (i.e.: monitoring, tracking and focusing on utilization of FX lines, activating dormant FX customers)
• Resolve daily operational issue(s) pertaining to FX transactions (i.e.: Revised TT Application Form, Biz Smart enhancement, SOP for exceptional handling cases).
• Provide support for other potential FX product(s) such other structured product(s).

Job Requirements:

• A university degree / Diploma
• Customer service experience
• Minimum 2-years working experience in related fields
• Strong Interpersonal skills
• Good presentation and communication skills
• General administrative knowledge
• Time Management
• Basic computer skills
• Good writing skills
• Analytical
• Willing to travel
• Presentable outlook
• Fast learner with good affinity for numbers