Manager, Product & Channel Development

Product and Channel Development 

• Involve in the strategic planning of product and channel roadmaps for consumer deposits.
• Originate new deposit-related products & customer value propositions (CVPs) across both digital and traditional channels.
• Build customer journeys and platforms to drive new to bank acquisitions.
• Lead the end-to-end product and channel development lifecycle from conceptualization to approval.
• Proactively manage project timelines by identifying the key dependencies and critical path to plan resource and stakeholder engagement.
• Work with stakeholders to identify customer needs and map customer journeys.
• Work with stakeholders to develop business cases.
• Define system enhancement scopes with stakeholders.
• Lead business UAT planning with proactive resource planning and stakeholder engagement.
• Be the lead coordinator for project steering committees for relevant projects, where applicable.

Digital enablement and channel migration

• Drive the adoption and continuous improvement of various platforms to support product usage and service migration.
• Work with relevant stakeholders to commercialise and acquire new customers using existing and any new channels that introduced by the bank.
• Expand product service delivery across digital channels and self-service platforms.

Compliance

• Ensure timely and accurate submission of internal and external regulatory reports.
• Coordinate and lead system enhancements and maintenance activities related to regulatory changes.
• Identify and access operational, IT, legal and regulatory risks for new initiatives, and propose and document mitigation measures for approval prior to launch.
• Support ad-hoc assignments and projects assigned by Management.