Mortgage Specialist

Job Responsibilities:

1. Source for prospective clients for secured lending products through business alliances such as lawyers, insurance agents, real estate agents and any other partner-in-sales.
2. To collaborate and working alongside with branches to improve referrals and cross-sales activities.
3. Ensure adherence to responsible selling guideline and structure proposed solution that meets client’s financial needs.
4. To ensure the accurate and timely completion of –

• End-to-end application process
• Submission of sales / pipeline management reports.

5. To delivery excellent customer service and achieve satisfactory net promoter score.
6. Keeping abreast with updated product information, market changes and provide market intelligence and customer feedback to the management for appropriate action.

Job Requirements:

• Experience in customer service environment with strong customer care culture
• At least 1-year in-depth sales experience in Mortgage Loan business
• Awareness of consumer and market trends