Senior Executive, Audit Confirmation & LEA

Location:

Kuala Lumpur, MY, 50450

Category: Permanent

Facility: 2667

To approve the request for extracting clients’ records for Audit confirmation team to obtain required data.
To verify and sign the letter of Audit Confirmation, mailing room form etc as daily routine job for Audit confirmation.
To oversees the Audit confirmation team among others, to guide & monitor their daily routine duties AND handling all the staff matters in term of coaching, counseling, job appraiser etc and job relating issues i.e. attend customer queries, dealing with GIS/CPC dept. etc to ensure availability of systems and new designed forms etc for the team to carry out daily tasks efficiently and effectively.
Timely response of Audit Confirmation. Create dashboard to track TAT, transaction volume, backlogs, complaints etc and submit to Section Head, Operations Risk Control or Head, GOC for review.

To perform verification to ascertain the validity of the source of request by law enforcement authorities eg. Contact number, authorized signatory and etc.
To issue letter/reply to LEA for informing the collection of required data/ information/ document
To scan a copy of request letter to relevant branch/department to collate the required data/ document/ information to LEA.