Senior Executive, Card Fraud
Location:
Kuala Lumpur, MY, 50100
Category:
Permanent
Facility:
1834
KEY RESPONSIBILITIES
Fraud Investigation
- Conduct investigation on cardholder dispute cases and suspicious merchants.
- Prepare Fraud Awareness Training for merchants.
Executing
- To complete fraud dispute promptly and ensure credit is given within stipulated turnaround time.
- To complete all disputes and to determine the granting of refund and/or write-off.
- To complete fraud recovery in accordance to chargeback and pre-compliance guidelines.
- To attend to cardholder inquiries and correspondences.
- To prepare analytical/MIS driven fraud/AMLA checking through exception reports to Team Lead
- To check daily exception reports
- To withhold merchant sales payments of fraudulent transactions.
- To recommend of termination on fraud prone merchants.
Administrative
- Assisting Team Lead in preparing documentation on hearing fixed by Financial Markets Ombudsman Service (FMOS) and/or other Consumer Tribunals on payment card fraud related cases.
Compliance
- Daily monitoring of exception reports to ensure compliance in accordance to prescribed guidelines, internal procedure and BNM guidelines and regulations.
- To ensure issuing fraud data are promptly and accurately reported to BNM, Visa International, MasterCard Worldwide and internal fraud database within the prescribed time frame.
- To ensure compliance with MATCH and VMSS reporting guidelines.
- To ensure compliance with G2 reporting guidelines