Senior Executive, Centralised Processing Centre

JOB PURPOSE

• Monitoring the CRM Flow & CRM Maintenances
• CRM maintenances maker and checker   
• Unfreeze Account/Freeze Account
• Attending query emails
• EPF submission

• Checking all RPA processes: eSRF/Deceased Tagging/CEC/SI maintenance/Duplicate email  
• IBL process/Bankruptcy tagging/un-tagging
• Standing Instruction Maintenance maker & checker
• BDS overriding/BDS vouchers signing  
• Yearly UMA reporting submission
• CPC manual reviews/updates

KEY RESPONSIBIITIES

• Ensure the CRM maintenance is within the TAT
• Ensure the accuracy of updating/maintaining the customer’s information
• Ensure the CRM maintenance is checked and proper storage for ease retrieval
• Ensure all the CRM SRF/documents are properly filed and stored in CROWN box before sending it to CROWN 
• Response to branches’ enquiries ensuring all are resolved timely and accurately