Senior Executive, Client Fulfillment

Location:

Kuala Lumpur, MY, 50100

Category: Permanent

Facility: 3157

To handle customers’ enquiries and complaints received via phone related to business banking online portal
To provide personalized service and go extra mile where necessary to resolve customers’ issues by applying Good Advice, Relevant Solutions, Easy, Accurate, Timely “G.R.E.A.T” principles
To liaise with relevant departments or branches in resolving customers’ issues
To identify service gaps, gather customers’ feedback and escalate to Team Lead to improve customer experience
To achieve Key Performance Indicator agreed in the Individual Performance Plan (IPP)
To keep abreast with the latest product launch/enhancement or promotions and new processes
To adhere to procedures and policies in Standard Operating Procedure (SOP) and Banking Policies