Senior Executive, Credit Systems Support

JOB RESPONSIBIITIES

• Work collaboratively with IT, business partners and vendors tosupport and enhance financial applications effectively and efficiently.
• Providing technical guidance and support to users on applicationfunctionalities and workflows.
• Perform first level impact assessment, evaluate the feasibility of change requests.
• Configure and maintain application parameters, workflows anddecisioning rules.
• Follow up closely with vendors and system providers in resolvingissues and providing solutions.
• Coordinate user acceptance testing (UAT) with business users andconduct UAT on fixes and change requests.
• Ensure compliance with regulatory requirements in applicationprocesses.

EXPERIENCE/KNOWLEDGE REQUIRED

• Bachelor’s Degree in Finance, Information System, or a relatedfi eld.
• A minimum of 3+ years of experience in application support, loanprocessing, or fi nancial systems support.
• Strong analytical and problem-solving skills, self-starter, goodcommunication skills and ability to work independently with minimum supervision.
• Ability to assist end users, troubleshooting and resolving application errors or workflow issues.
• Ability to manage fixes, change requests and vendor interactions simultaneously.
• Experience in SQL, credit or collection systems is an advantage.