Senior Executive, Digital Acquisition

KEY RESPONSIBIITIES

• Meeting sales conversion / upsell targets and any other targets set in the KPI.
• Assist and guide customer through the use of the digital platform and follow through until application successfully submitted or account opened.
• Close followup and ensure sufficient contacts made to the customers for all sales leads.
• Responsible for sales referral of more complex products.
• Respond to customers enquiries promptly and follow through till resolution.
• Escalates complaints and unresolved issues to the Investigation team for further action and follow up
• To participate in any adhoc initiatives. 
• Responsible for accurate reporting on sales performance.
• Complete all administrative tasks accurately and timely
• Observe and apply the call quality guidelines in delivering consistent customer experience.
• Gather and share customer’s feedback with the Team Manager to continuously improve customer experience and sales conversion rate.

JOB RESPONSIBILITIES

• Fresh graduate from any discipline or diploma holders with related experience
• Good time management to be able to complete all tasks within the turnaround time
• Able to make sound decision escalate when required in problem solving
• Ability to communicate solutions to customer in a clear manner that is easily understood
• Good interpersonal skills in working with other departments