Senior Executive, Fraud Monitoring

JOB PURPOSE: The Fraud Monitoring Analyst is responsible for monitoring, analyzing, and investigating suspicious activities across various banking channels. This role focuses on identifying, mitigating, and preventing fraudulent transactions while ensuring compliance with internal and regulatory guidelines.

KEY RESPONSIBILITIES:

1. Fraud Monitoring & Detection:
   • Monitor real-time and post-event transactions across card fraud, and internet banking for suspicious activity
   • Analyze alerts from existing detection systems to identify patterns, anomalies, and emerging fraud trends
   • Conduct in-depth reviews of flagged transactions, documenting findings and escalating confirmed fraud cases
2. Investigation & Analysis
   • Manage fraud alerts and ensure timely escalation, investigation, and resolution of suspicious transactions
   • Investigate suspicious transactions by gathering data from internal systems and external sources
   • Prepare detailed reports on confirmed fraud cases for internal use and regulatory submission
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3. System Enhancement & Data Analysis
   • Support the implementation and testing of new fraud detection systems, including the adoption of machine learning models
   • Provide input on system rules and thresholds to improve detection accuracy and reduce false positives
4. Policy & Process Improvements
   • Contribute to the development and refinement of fraud detection standard operating procedures
   • Maintain accurate records of investigations and support audits as required
   • Stay updated on industry best practices, regulatory changes, and emerging fraud schemes
5. Authorization
   • Process authorization requests from Alliance Bank merchants via telephone or other acquiring banks via telephone or fax
   • Process manual mail order/telephone order requests received from merchants
6. Customer Service
   • Support Customer Service Department after office hours
   • Receive reports on lost/stolen cards for both credit/Debit and ATM cards from Alliance Bank cardholders to tag such cards to prevent fraudulent charges on the cards