Senior Executive, Fund Recovery

Location:

Kuala Lumpur, MY, 50100

Category: Permanent

Facility: 1951

JOB PURPOSE

Supporting Team Lead in the administrative functions of the Card Fraud, Card Operations:

Handling and resolving fraud related disputes, initiate chargeback and waiver.
To comply with BNM and card brands’ fraud reporting and compliances.
Monitoring merchants’ daily activities for fraud prevention and initiate controls/remedial actions to protect Bank’s image and financial losses

KEY RESPONSIBIITIES

Monitoring

To ensure fraud dispute is handled promptly and credit is given within stipulated turnaround time.
To review all disputes to determine the granting of refund and/or write-off.
To ensure fraud recovery is done in accordance to chargeback and pre-compliance guidelines.
Attend to cardholder inquiries and correspondences.
Perform analytical/MIS driven fraud/AMLA monitoring through exception reports.
Perform timely action in withholding sales payments of fraudulent transactions to merchants.
Recommendation of termination on fraud prone merchants.
Recommendation of strategies to address fraud mitigation for cardholder and/or merchant transactions.

Fraud Investigation

Conduct investigation on cardholder dispute cases and suspicious merchants.
Conduct Fraud Awareness Training to merchants.
To develop a good relationship with law enforcement agencies and member banks in relation to investigation of fraud cases and current fraud trend

Administrative

Assisting Team Lead in attending meetings with member banks, card brands and law enforcement officers.
Assisting Team Lead in attending hearing fixed by Ombudsman For Financial Services (OFS) and/or other Consumer Tribunals on payment card fraud related cases.

Compliance

Daily monitoring of exception reports to ensure compliance in accordance to prescribed guidelines, internal procedure and BNM guidelines and regulations.
To ensure issuing fraud data are promptly and accurately reported to BNM, Visa International, MasterCard Worldwide and internal fraud database within the prescribed time frame.
To ensure compliance with MATCH and VMSS reporting guidelines.
To ensure compliance with G2 reporting guideline.

EXPERIENCE/KNOWLEDGE REQUIRED

At least a Diploma or Degree in any discipline.
Functional understanding and knowledge in payment card industry and dispute management handling.
BNM, Visa and MasterCard regulations and guidelines.