Senior Executive, Incident Management

Job Purpose

To drive and execute digital transformation projects across both business and retail segments, with the objective to improve business profitability, efficiency and customer satisfaction. The role focuses on project management using Agile Scrum / Lean practices, which includes the analytics, planning, and deployment of Digital Banking, Digital Transformation and/or Embedded Banking initiatives; driving the digitalization of banking products and services via mobile / the Internet. 

Key Responsibilities

• Manages cross-discipline project governance to ensure collaboration at strategic to working level to achieve transformation project goals ·
• Manages digital portfolios, which covers multiple digital channels, products, and services. 
• Manages team member to drive projects deliveries, including liaising with stakeholders, IT, vendors and/or external parties.
• Adopts and propagates Agile / Lean practices in delivering modular functionality quickly and efficiently 
• Craft portfolio strategy for channel development and innovation in alignment with Bank’s objective.
• Drive end-to-end digital innovation projects deliveries, which includes overseeing the development progress to ensure that its costs and timelines are managed.
• Participate in business user requirement workshops to takeover as project scope for end to end digitization & operation exception handling.
• User experience centred design approach to validate and deliver against intended users / audience needs.
• Liaises with business users, stakeholders and/or external parties to define requirements for each product or service being developed.
• Work with IT application support, vendors, and technology partners to resolve technical issues and rollout services
• Develop, test, train, cutover and support implementation and “operationalize” the service rollout.
• Deliver services accordance to the SLA for both internal and external customer.