Senior Executive, NSRC Mule Account Management

JOB PURPOSE

The role supports the centralized handling of NSRC mule account cases by performing account reviews, customer and transaction assessments, and coordination with relevant stakeholders to support timely and consistent case outcomes

KEY RESPONSIBILITIES

1. Case Handling & Assessment
   • Perform assessment of NSRC‑reported mule account cases escalated from Fraud Monitoring Unit
   • Review customer profiles, account behaviour, and transaction patterns for indicators of mule account usage
   • Assess cases against advisories and typologies issued by BNM, PDRM, FATF, and other authorities
2. Account Control & Follow‑Up
   • Support recommendations for account status, including maintenance of earmarks or other controls
   • Conduct follow‑ups on open NSRC cases and track actions taken
3. Coordination & Liaison
   • Liaise with NSRC operations team on case status and clarifications
   • Support coordination with PDRM, LEA, and internal stakeholders when required
4. Reporting & Administration
   • Prepare case documentation, summaries, and management reports
   • Maintain accurate records and case tracking logs
   • Support dashboards and periodic reporting requirements
5. Process & Compliance
   • Adhere to established SOPs and operational guidelines
   • Support audits, reviews, and governance checks relating to NSRC cases 
   • Participate in briefings or training sessions related to NSRC and mule account handling

EXPERIENCE / KNOWLEDGE REQUIRED

Experience:

1. Minimum 1–3 years of experience in AML, transaction monitoring, or account review functions within a financial institution
2. Experience handling scam‑related or mule account cases is an advantage

Knowledge & Skills

1. Understanding of mule account indicators and scam typologies
2. Ability to analyse account behaviour and transaction patterns
3. Strong attention to detail, documentation, and follow‑up skills