Senior Executive, SME Collections

To perform duties as below described:-

      Default Team Collection Function

1. Ensure optimum coverage of accounts under portfolio assigned
2. Correctly advise delinquent customer on amount to pay
3. Correctly advise delinquent customer on the repercussions of defaulting
4. Consult in detail with delinquent customer / walk in customer to provide solutions on how to overcome the financial stress by giving opinions as per below, where applicable:

• Payment Arrangement;
• Reschedule & Restructuring;
• SDRS;
• Disposal of Collateral Pledged (Example : Fixed Deposit)

5. Adhere to the Bank’s Processes & Practices  in handling :-

• Customer’s request
• Customer’s complaint
• Winding up Account(request supporting document and escalate to SBC/Remedial/GSAM)
• Deceased Account(request supporting document and escalate to SBC/Remedial/GSAM)

6. Ensure processes on Full & Final Settlement are complied (where applicable)
7. Notify RM/SBC/Remedial to review or arrange site visit for uncontactable, avoiding, runaway cases.
8. Educate customer on their payment due date and consequences of late payments which leads to poor central bank credit bureau reporting
9. Able to cross check on guarantors facilities with the bank for additional info
10. Promptly attend to all inbound calls
11. Updates all cheques received into ARC
12. Updates all inward letters/emails into ARC
13. Attend to all requests for delinquent customer such as current account statement, loan statement, credit card statement etc
14. Ensure chargeable bills are charged to delinquent customer(s) account(s)
15. Coordinate all employee engagement functions
16. Support all projects driven exercise in terms of issuance of letters, checking, verifying and basic customer

service calls