Senior Executive, SME Collections

Summary for key responsibilities for the role.

• Managing delinquent accounts by providing financial consultation and recovery solutions such as payment arrangements, restructuring, and collateral disposal.
• Requires strict adherence to bank processes when handling customer requests, complaints, and account closures, including escalation to relevant departments.
• Responsible for updating systems accurately with customer interactions, payments, and documentation. Additional duties include supporting employee engagement activities and assisting in project-related tasks such as letter issuance and customer service calls.
• Timely follow-through on customer commitments and resolution of inquiries or complaints is essential to ensure service excellence.