Senior Executive, Self Service Terminal Support
Location:
Kuala Lumpur, MY, 50100
Category:
Permanent
Facility:
1738
KEY RESPONSIBILITIES
- Ensure SST uptime and services are met as per KPI.
- Provide 2nd level support and follow up with SST vendor and business users.
- Execute projects assigned to ensure completion within a given timeline.
- Provide feedback on new policies, processes and procedures to meet the changing operations needs, increase complexities in customers’ demand and ever-changing market situation.
- Liaise with vendors/outsourced vendors on complex services, vendors/outsourcing contracts and Service Level Agreement (SLA) to ensure quality deliverables and services.
- Vendor performance management to ensure vendors performing as per SLA. Conduct periodic performance reviews to ensure top performance as expected.
- Provide weekly/monthly/quarterly/yearly/periodic reports within the required turnaround time.
- Ensure reporting is done accurately.
- Support the testing of new products or system enhancement as and when required.
- Ensure proper closure on unresolved incidents and resolution.
- Process quotations, invoices and purchase request until successful good/services received and payment is made.
- Manage SST inventory and maintenance, including installation, removal and replacement of SSTs, and supervising the activities remotely and/or on site.
- Monitor ATM Low Cash and Out Of Cash and ensure sufficient cash in SSTs.
- Provide Electronic Journals as and when requested by branches.
EXPERIENCE/KNOWLEDGE REQUIRED
- Degree or similar professional certificate from any discipline.
- At least 2 years’ experience in managing Self Service Terminal Centre.
- Have exposure in providing training/briefing.
- Committed and willingness to learn.
- Ability to organize and prioritize multiple tasks assigned to meet tight dateline.