Senior Executive, Self Service Terminal Support

Location: 

Kuala Lumpur, MY, 50100

Category:  Permanent
Facility:  1738

KEY RESPONSIBILITIES

  • Ensure SST uptime and services are met as per KPI.
  • Provide 2nd level support and follow up with SST vendor and business users.
  • Execute projects assigned to ensure completion within a given timeline.
  • Provide feedback on new policies, processes and procedures to meet the changing operations needs, increase complexities in customers’ demand and ever-changing market situation.
  • Liaise with vendors/outsourced vendors on complex services, vendors/outsourcing contracts and Service Level Agreement (SLA) to ensure quality deliverables and services.
  • Vendor performance management to ensure vendors performing as per SLA. Conduct periodic performance reviews to ensure top performance as expected.
  • Provide weekly/monthly/quarterly/yearly/periodic reports within the required turnaround time.
  • Ensure reporting is done accurately.
  • Support the testing of new products or system enhancement as and when required.
  • Ensure proper closure on unresolved incidents and resolution.
  • Process quotations, invoices and purchase request until successful good/services received and payment is made.
  • Manage SST inventory and maintenance, including installation, removal and replacement of SSTs, and supervising the activities remotely and/or on site.
  • Monitor ATM Low Cash and Out Of Cash and ensure sufficient cash in SSTs.
  • Provide Electronic Journals as and when requested by branches.

 

EXPERIENCE/KNOWLEDGE REQUIRED

  • Degree or similar professional certificate from any discipline.
  • At least 2 years’ experience in managing Self Service Terminal Centre.
  • Have exposure in providing training/briefing.
  • Committed and willingness to learn.
  • Ability to organize and prioritize multiple tasks assigned to meet tight dateline.