Senior Executive, eBanking Settlement & Recon

KEY RESPONSIBILITIES:

• Ensure ATM GLs balancing reconciliation are done timely and correctly. Validate GL entries to ensure correctly posted.

• Ensure customer dispute for SSTC is resolved within targeted turnaround time given.
• Ensure auto debit registration is within TAT
• Provide weekly/monthly/quarterly report within required turnaround time.
• Support testing of new product or system enhancement as and when required
• Liaise with outsourced vendors on the complex services, outsourcing contracts and Service Level Agreement (SLA) to ensure quality deliverables and services.
• Support testing of new product or system enhancement as and when required.
• Ensure proper closure on unresolved incidents and resolution.