Privilege Banking Hub Manager

1. Sales and Service Management · Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters. · Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable. · Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRM on obtaining comprehensive product updates that is exclusive to our affluent customers · Supporting sales approvals & escalation of complaints/issues. 2. People & Productivity Management · To lead, plan and manage the team’s sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency. · Responsible to oversee the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity. · Provide regular coaching and follow up to uplift performance in sales · To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs. · Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement. · Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth. · Conducting meetings / briefings to cascade information on Bank’s procedural changes for sales matters on a timely basis. · To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers’ expectations. 3. Franchise Building · Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening. · Expand new customer base & New Investment Account through promoting and encouraging referrals from existing PB customers or through personalized service recovery efforts. · Maintain good relationship with branches’ network of SME and Alliance@Work 4. Governance & Control · Responsible in managing and ensure that audit findings for sales lapses / gaps are fixed with no repetitive findings. · Ensure all sales activities are compliance with Group’s standards and regulatory requirements which includes but not limited to AMLA, KYC, Credit Risk Management, and Financial Act. · Identify areas of improvement, sales process gaps and provide recommendation / solution for improvement to Regional Head / Cluster Sales Head. Skills · Strong leadership skills · Excellent interpersonal skill with both internal and external customers · Customer-oriented approach in Problem Solving/Decision Making/Analytical Thinking · Ability to work with different levels across banks Knowledge · Strong knowledge of the banking and financial services industry. · Strong knowledge of regulatory framework Experience · Degree in banking and finance, accounting or business administration · Minimum 10 years banking experience, with minimum 3-5 years working in an RM role and experience in branch banking with exposure in sales and service aspects · Exhibits leadership and management skills that inspires high performance from staff