Senior Customer Relationship Manager

Primarily responsible to manage the relationship from a portfolio of Privilege Banking (PB) customer in thier daily transaction and service request. Resolve PB customer's issue and advise them accordingly to ensure that the customer service level at branch is upheld at all times.

Perform sales and service related activites for customer i.e CASA opening, FD placement/reneeal/withdrawal and purchased of investment and insurance products. Through servicing customers, identifying cusotmer need to recommend appropriate products solution and refer qualifty sales opportunities to respective business.

To drive referral of products eg : AoA, PL, Mortgage in accordance to needs of clients.