To foster a healthy relationship with branch staffs and Branch Manager, in order to have referrals.
To focus on the walk-in customers and tap on the bank’s database to cross-sell bancassurance products to the clients.
To pro-actively communicate with the branch staffs about the products and services offered.
To be part of the branch’s team and work with Relationship Manager to increase insurance sales penetration to PB/AP clients
Mobile in sales to meet clients
Obtain business resources from referral and leads
Perform entire sales process
Perform after sales servicing
Establish & strengthen customer relationships
To meet sales target set by the Bank
To maintain good rapport/relationships with customers and branch staffs to ensure effective liaison, coordination and efficiency of operations.
Sales Management
To achieve the target percentage of successful closure as stated by the Business
To conduct fact find, insurance need analysis for clients and ensure prompt advise and solutions are offered to clients
To work as a team in generating ideas and action plans on how to increase the activity and sale of insurance products
Knowledgeable in the Bank’s products including features, benefits, promotional campaigns, and procedures.
To provides personal financial advisory services to prospective customers.
To maintain given persistency and cooling off ratios
Customer Management
To ensure that customer enquiries are promptly attended to within TAT.
To ensure a systematic review process for existing policyholders
To provide regular feedback on issues pertaining to latest development in the market place and customers’ changing needs and requirements.
Compliance
To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
To ensure compliance with all regulations and controls as set by the Bank and external regulatory
authorities.
To ensure proper sales compliance and no mis-selling
Ensure fulfilment of CPD hours for renewal of licenses.
Skills
Sales and achievement-oriented with positive mindset and a good team-player.
Self-motivated and results driven
Energetic and independent
Excellent interpersonal and communication skills with multi-lingual ability.
Mobile individual preferably with own transport
Able to work beyond normal office hours and weekends
Able to work independently and strong self-motivation.
Knowledge
Knowledge of insurance products and possess insurance certificate like PCE (A,B and C) and / or CEILI License are an added advantage
Experience
At least 1-3 years of sales experience in financial services
