Senior Financial Service Consultant

1. To foster a healthy relationship with branch staffs and branch manager, in order to have referrals.
2. To focus on the walk-in customers and tap on the bank’s database to cross-sell bancassurance products to the clients.
3. To pro-actively communicate with the branch staffs about the products and services offered.
4. To be part of the branch’s team and refer clients to the PFCs/CRMs.
5. Mobile in sales to meet clients
6. Obtain business resources from referral and leads
7. Perform entire sales process
8. Perform after sales servicing
9. Establish & strengthen customer relationships
10. To meet sales target set by the Bank
11. To maintain good rapport/relationships with customers and branch staffs to ensure effective liaison, coordination and efficiency of operations.

Sales Management

• To achieve the target percentage of successful closure as stated by the Business
• To conduct fact find, insurance need analysis for clients and ensure prompt advise and solutions are offered to clients
• To work as a team in generating ideas and action plans on how to increase the activity and sale of insurance products
• Knowledgeable in the Bank’s products including features, benefits, promotional campaigns, and procedures.
• To provides personal financial advisory services to prospective customers.
• To maintain given persistency and cooling off ratios

Customer Management

• To ensure that customer enquiries are promptly attended to
• To ensure a systematic review process for existing policyholders
• To provide regular feedback on issues pertaining to latest development in the market place and customers’ changing needs and requirements.

Compliance

• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

•   To ensure compliance with all regulations and controls as set by the Bank and external regulatory    

   authorities.