Service & Operations Executive - Kajang

Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.
Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
Responsible for handling and supporting first line resolution of enquires and complaints.

Responsible as relief in absent of Service & Operations Manager (SOM) 

Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.

Comply with the Bank’s and Regulatory standard operating procedures/policies/guidelines.

Ensure branch deliver excellent customer experience.

Increased Customer Base & Deposit Growth

Referrals & Cross-selling

Increase productivity, efficiency and accuracy of branch operations.

Compliance to Operation Risk.