Service & Operations Executive - Tambunan, Sabah

Job Responsibilities:

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Responsible as Relief Teller / Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
• Assist SOM in the management of the branch customer service including in ensuring the meeting of the branch customer queue time as per the Bank approved service level agreement (SLA), handling and supporting first line resolution of enquires as well as complaints.
• Work with the Team to drive branch business growth, monitoring asset quality and maintaining service delivery standards.
• Co-custodian for the bank Self Service Terminals (SST).
• Perform EOD balancing on security items ie. Cashier Order/Debit/ATM card.
• Acted as the checker for various reports, financial documents and financial transactions performed by other tellers including validation on the various vouchers where applicable.

Job Requirements:

• Experience in branch operations
• Expert in handing suctomers in branch
• Able to cross sell
• Multitasked with utmost customer service
• High integrity