Digital Sales Support Officer

Location:

Subang Jaya, MY, 47500

Category: Permanent

Facility: 2634

To achieve the sales target or conversion rate and cross sell in the Key Performance Indicator (KPI)
To handle customers’ enquiries or requests via telephone/email related to all products.
To liaise with the relevant departments in the bank in resolving customers’ issues
To share customers’ feedback with Team Manager to improve customer experience and sales conversion / closure rate.
To achieve agreed Key Performance indicator in the Individual Performance Plan (IPP)
To adhere to procedures and policies in the Contact Centre Standard Operating Procedure (SOP) and Banking Policies