Senior Executive, Authorisation (Fraud)

Job Responsibilities:

1. Fraud Monitoring & Detection:
   • Monitor real-time and post-event transactions across card fraud, and internet banking for suspicious activity
   • Analyze alerts from existing detection systems to identify patterns, anomalies, and emerging fraud trends
   • Conduct in-depth reviews of flagged transactions, documenting findings and escalating confirmed fraud cases
2. Investigation & Analysis
   • Manage fraud alerts and ensure timely escalation, investigation, and resolution of suspicious transactions
   • Investigate suspicious transactions by gathering data from internal systems and external sources
   • Prepare detailed reports on confirmed fraud cases for internal use and regulatory submission
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3. System Enhancement & Data Analysis
   • Support the implementation and testing of new fraud detection systems, including the adoption of machine learning models
   • Provide input on system rules and thresholds to improve detection accuracy and reduce false positives
4. Policy & Process Improvements
   • Contribute to the development and refinement of fraud detection standard operating procedures
   • Maintain accurate records of investigations and support audits as required
   • Stay updated on industry best practices, regulatory changes, and emerging fraud schemes
5. Authorization
   • Process authorization requests from Alliance Bank merchants via telephone or other acquiring banks via telephone or fax
   • Process manual mail order/telephone order requests received from merchants
6. Customer Service
   • Support Customer Service Department after office hours
   • Receive reports on lost/stolen cards for both credit/Debit and ATM cards from Alliance Bank cardholders to tag such cards to prevent fraudulent charges on the cards

Job Requirements:

Experience:

1. Minimum 2-3 years of experience in fraud detection, transaction monitoring, or financial crime analysis, in a bank or financial institution
2. Must have experience in Internet Banking Fraud Detection.
3. This role requires working in shifts to provide 24/7 fraud monitoring coverage.
4. Experience with fraud detection rule engines, transaction monitoring systems, and analytics tools is an added benefit
5. Strong analytical skills with the ability to interpret large datasets and identify patterns
6. Knowledge of banking products, payment channels, and emerging digital fraud schemes
7. Familiarity with regulatory requirements (e.g., Bank Negara Malaysia guidelines) related to fraud detection

Technical & Functional Skills

1. Strong understanding of fraud schemes, including
   • Card fraud (stolen cards, chargebacks, synthetic identities)
   • Online banking fraud (phishing, malware, account takeovers)
   • Payment fraud (social engineering scams, mule accounts)
2. Proficiency in fraud detection technologies such as
   • Falcon Fraud Manager, Actimize, SAS Fraud Management, or similar tools
   • Machine learning fraud detection models
   • Strong problem-solving, analytical, and decision-making skills